Be brief, write no more than one page.
This is often hard to do, but it makes it much more likely that your letter will be read
Make your main point early in the letter.
For example, make it clear if you want more service added, a policy changed, or personnel disciplined or rewarded.
Give details where appropriate,
such as the time of day and location of the incident or concern. If you can, include the subway line and four-digit car number or the bus route and driver’s badge number.
Always ask for a response.
Send copies to your elected representatives and to the Straphangers Campaign.
While we can’t always respond, your letters will help keep us informed about riders’ concerns. Our address is 9 Murray Street, Lower Level, New York, NY 10007.
|Name and Agency
New York, NY 10004
To Whom it May Concern:
As a daily user of the [X] station in [X] borough on [X] line, I write to ask for more frequent service on my line and to install more benches at the station [Note: try to describe the problem you are writing about in one sentence].
I make this request because I often have to wati for two or three trains to go through the station during the morning rush hour, as the trains are usually too crowded. Because there is only one bench at the station, I usually have to stand while waiting for a train, even during off hours [Note: these sentences describe why you are making htis request, such as too crowded trains, dangerous station conditions, too dirty stations, misplaced signs, etc.].
The problem is at its worst when [in a few sentences, describe when the specific complaint is at its worst. If true, say you have heard other riders voice similar complaints].
Thank you for your attention to this matter. I would appreciate a response to my request.
Cc: your elected representatitves, the Straphangers Campaign, and the MTA NYC Transit President.