Complaints That Get Results? Compliments Too!

Have a complaint or compliment about the subways or buses? We can help — from letting you know the right official to contact to tips on writing effective letters! Here are three steps to registering your concerns.

Step One: Choose your complaint/compliment category from the selections below.
Step Two: Compose your complaint/compliment letter to that official.
Step Three: Send a copy of your letter to MTA NYC Transit President and to the Straphangers Campaign, 9 Murray Street, New York, NY 10007.

What is your complaint or compliment about?

Addresses for Complaints or Compliments

*As of June 2017*
All letters should go to the MTA President. A copy or separate letter should then go to the individual department that you are issuing your complaint about.
Darryl C. Irick (acting) President, MTA New York City Transit
2 Broadway
New York, NY 10004
Phone: (646) 252-5800
Fax: (646) 252-5815
 

 

Bus Service and Bus Drivers

Please include the number of the bus or the driver's badge number.
Stephen Vidal (acting)
Vice President / President
2 Broadway, #2015
New York, NY 10004
Phone: (646) 252-5872
Fax: (646) 252-5815
Bus Customer Relations
25 Jamaica Avenue, Room 1
Brooklyn, NY 11207
Phone: 511
John Higgin
Chief Maintenance Officer
750 Zerega Avenue
Bronx, NY 10473
 

 

Subway Service and Conditions

Please include subway car number if possible.
Wynton Habersham
Vice President, Subways
2 Broadway
New York, NY 10004
Phone: (646) 252-5860
 

 

Paratransit

Stephen Lopiano
Vice President, Paratransit Division, Department of Buses
3300 Northern Blvd, 8th floor
Long Island City, NY 11101
Phone: (718) 393-4040
Fax: (718) 393-4321
 

 

Police

Include badge number if possible.
James O'Neill
Commissioner, New York Police Department
Headquarters, One Police Plaza
New York, NY 11201
Phone: (646) 610-5410
Civilian Complaint Review Board
40 Rector Street, 2nd floor,
New York, NY 10006
Hotline: (800) 341-2272
Fax: (212) 442-8839
Joseph Fox
Transit Bureau Chief of Police
130 Livingston Street, 3rd floor
Brooklyn, NY 11201
Phone: (718) 694-4040
Fax: (718) 694-5962
 

 

Other Contacts

Bus Stop Maintenance (including snow removal)
Phone: (718) 894-2828
For Customer Relations, MetroCard, and Travel Information
Phone: 511 or (718) 330-1234
Government Relations
Fax: (212) 878-7468
 

 

Send Policy Complaints

Can go to The MTA President or:
Veronique "Ronnie" Hakim
Chairperson, Metropolitan Transportation Authority
2 Broadway
New York, NY 10004
Phone: (212) 878-7200
Fax: (212) 878-7030
Governor Andrew Cuomo
State Capitol
Albany, NY 12224
Phone: (518) 474-8390
Fax: (518) 474-3767
NY State Senator John Flanagan
NYS Senate President
260 Middle Country Rd, Suite 102
Smithtown, NY 11787
Phone: (631) 361-2154
NY State Assemblyman Carl E. Heastie
Assembly Speaker
1446 East Gun Hill Rd
Bronx, NY 10469
Phone: (718) 654-6539
Mayor Bill de Blasio
City Hall
New York, NY 10007
Phone: 311
We strongly recommend that you also send complaints to your local state representatives. To locate the contact information for your representative you can use the following resources: http://www.mygovnyc.org or call 311
In the News
Even Newer Subway Signals Cause Headaches on F Train  (New York Times, April 15, 2018)
Meet the Brit in charge of fixing NYC's subway  (BBC News, April 8, 2018)
NYC politicians, transit advocates react to Cuomo’s 2019 state budget  (Metro US, April 2, 2018)
New York Taxi Drivers See State Fee as Blow to Battered Industry  (Wall Street Journal, April 1, 2018)
MTA Answers Straphangers' Questions on Twitter  (CBS 2 New York, March 29, 2018 )
New York City Transit Chief: Subway Signal Overhaul Could Be Done in 10 to 15 Years  (Wall Street Journal, March 29, 2018)
Group makes final push for $12 NYC congestion charge  (Daily News, March 22, 2018)
Inside City Hall: Congestion pricing... finally?  (NY1, March 22, 2018)
Queens firm jacked up Battery Tunnel fix-up costs by $68M, stands to claim $1.4M bonus for finishing early  (Daily News, March 8, 2018)
Riders Want City to Speed Up New Technology for Buses  (City Limits, March 6, 2018)
Advocates Call on MTA to Make New Fare Technology Fairer  (Next City, March 5, 2018)
The MTA’s Bus Action Plan Better Commit to Citywide All-Door Boarding  (Streetsblog, February 22, 2018)
MTA bus routes are failing when it comes to speed and reliability, report says  (amNY, February 8, 2018)
Nobody’s neutral on congestion price report  (Queens Chronicle, January 25, 2018)
Now the Real Work Begins on a Manhattan Congestion Plan  (The New York Times, January 25, 2018)
Mayor Forces Delay of Cuomo’s Plan to Renovate 33 Subway Stations  (The New York Times, January 24, 2018)
M.T.A. May Have Inflated Number of Subway Power Delays  (The New York Times, January 21, 2018)
MTA adds extra-long cars to the C line to make more room for riders  (Curbed New York, December 19, 2017)
In Major Cities, African Americans Have to Put Up With Especially Long Commutes  (Alternet, December 12, 2017)
Gov. Cuomo urged to sign law doubling free transfers on pay-per-ride MetroCards  (Daily News, December 12, 2017)