Complaints That Get Results? Compliments Too!

Have a complaint or compliment about the subways or buses? We can help — from letting you know the right official to contact to tips on writing effective letters! Here are three steps to registering your concerns.

Step One: Choose your complaint/compliment category from the selections below.
Step Two: Compose your complaint/compliment letter to that official.
Step Three: Send a copy of your letter to MTA NYC Transit President and to the Straphangers Campaign, 9 Murray Street, New York, NY 10007.

What is your complaint or compliment about?

Addresses for Complaints or Compliments

*As of June 2017*
All letters should go to the MTA President. A copy or separate letter should then go to the individual department that you are issuing your complaint about.
Darryl C. Irick (acting) President, MTA New York City Transit
2 Broadway
New York, NY 10004
Phone: (646) 252-5800
Fax: (646) 252-5815
 

 

Bus Service and Bus Drivers

Please include the number of the bus or the driver's badge number.
Stephen Vidal (acting)
Vice President / President
2 Broadway, #2015
New York, NY 10004
Phone: (646) 252-5872
Fax: (646) 252-5815
Bus Customer Relations
25 Jamaica Avenue, Room 1
Brooklyn, NY 11207
Phone: 511
John Higgin
Chief Maintenance Officer
750 Zerega Avenue
Bronx, NY 10473
 

 

Subway Service and Conditions

Please include subway car number if possible.
Wynton Habersham
Vice President, Subways
2 Broadway
New York, NY 10004
Phone: (646) 252-5860
 

 

Paratransit

Stephen Lopiano
Vice President, Paratransit Division, Department of Buses
3300 Northern Blvd, 8th floor
Long Island City, NY 11101
Phone: (718) 393-4040
Fax: (718) 393-4321
 

 

Police

Include badge number if possible.
James O'Neill
Commissioner, New York Police Department
Headquarters, One Police Plaza
New York, NY 11201
Phone: (646) 610-5410
Civilian Complaint Review Board
40 Rector Street, 2nd floor,
New York, NY 10006
Hotline: (800) 341-2272
Fax: (212) 442-8839
Joseph Fox
Transit Bureau Chief of Police
130 Livingston Street, 3rd floor
Brooklyn, NY 11201
Phone: (718) 694-4040
Fax: (718) 694-5962
 

 

Other Contacts

Bus Stop Maintenance (including snow removal)
Phone: (718) 894-2828
For Customer Relations, MetroCard, and Travel Information
Phone: 511 or (718) 330-1234
Government Relations
Fax: (212) 878-7468
 

 

Send Policy Complaints

Can go to The MTA President or:
Veronique "Ronnie" Hakim
Chairperson, Metropolitan Transportation Authority
2 Broadway
New York, NY 10004
Phone: (212) 878-7200
Fax: (212) 878-7030
Governor Andrew Cuomo
State Capitol
Albany, NY 12224
Phone: (518) 474-8390
Fax: (518) 474-3767
NY State Senator John Flanagan
NYS Senate President
260 Middle Country Rd, Suite 102
Smithtown, NY 11787
Phone: (631) 361-2154
NY State Assemblyman Carl E. Heastie
Assembly Speaker
1446 East Gun Hill Rd
Bronx, NY 10469
Phone: (718) 654-6539
Mayor Bill de Blasio
City Hall
New York, NY 10007
Phone: 311
We strongly recommend that you also send complaints to your local state representatives. To locate the contact information for your representative you can use the following resources: http://www.mygovnyc.org or call 311
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Public Statements
Testimony at Joint Legislative Hearing on Impact of COVID-19 on the MTA  (August 25, 2020)
NYPIRG Announces Gene Russianoff Retires  (July 24, 2020)
Statement on Resignation of Andy Byford  (January 23, 2020)
Statement on Changes to Access-A-Ride Pilot Program  (November 12, 2019)
Testimony at MTA 9/25 Board Meeting on Access-A-Ride E-Hail Pilot Program  (September 25, 2019)
Statement on the MTA's Draft 2020-2024 Capital Plan  (September 16, 2019)
Statement on Governor Cuomo's Canarsie Tunnel Rehabilitation Plan  (January 3, 2019)
Congestion Pricing Coalition Statement on Governor's 30-Day Amendments  (February 16, 2018)
Statement on Newly Appointed MTA Chair/CEO Joseph Lhota  (June 22, 2017)
Statement on MTA Management Restructuring Plan  (May 15, 2017)
Statement on Governor's Plan to Cut $65 Million in Promised Funds to the MTA  (February 21, 2017)
Statement on the MTA’s Fare Increase Proposal  (November 16, 2016)
Comment on MTA Five-Year Capital Program Proposal  (July 23, 2015)
Statement on Record Ridership  (April 20, 2015)
Statement on MTA Capital Funding  (March 25, 2015)
Response to MTA's Statement on 2014 Subway Report Card  (July 31, 2014(PDF))
New York City Transit Fare Facts  (July 2014)
Group Statement on Scoping of Proposed Rezoning of the Vanderbilt Avenue Corridor  (July 16, 2014)
Statement on Appointment of Transportation Commissioner Polly Trottenberg to MTA Board of Directors  (June 20, 2014)
Statement on Mayor de Blasio's East Midtown Zoning Proposal  (May 30, 2014)