Complaints That Get Results? Compliments Too!

Have a complaint or compliment about the subways or buses? We can help — from letting you know the right official to contact to tips on writing effective letters! Here are three steps to registering your concerns.

Step One: Choose your complaint/compliment category from the selections below.
Step Two: Compose your complaint/compliment letter to that official.
Step Three: Send a copy of your letter to MTA NYC Transit President and to the Straphangers Campaign, 9 Murray Street, New York, NY 10007.

What is your complaint or compliment about?

Addresses for Complaints or Compliments

*As of June 2017*
All letters should go to the MTA President. A copy or separate letter should then go to the individual department that you are issuing your complaint about.
Darryl C. Irick (acting) President, MTA New York City Transit
2 Broadway
New York, NY 10004
Phone: (646) 252-5800
Fax: (646) 252-5815
 

 

Bus Service and Bus Drivers

Please include the number of the bus or the driver's badge number.
Stephen Vidal (acting)
Vice President / President
2 Broadway, #2015
New York, NY 10004
Phone: (646) 252-5872
Fax: (646) 252-5815
Bus Customer Relations
25 Jamaica Avenue, Room 1
Brooklyn, NY 11207
Phone: 511
John Higgin
Chief Maintenance Officer
750 Zerega Avenue
Bronx, NY 10473
 

 

Subway Service and Conditions

Please include subway car number if possible.
Wynton Habersham
Vice President, Subways
2 Broadway
New York, NY 10004
Phone: (646) 252-5860
 

 

Paratransit

Stephen Lopiano
Vice President, Paratransit Division, Department of Buses
3300 Northern Blvd, 8th floor
Long Island City, NY 11101
Phone: (718) 393-4040
Fax: (718) 393-4321
 

 

Police

Include badge number if possible.
James O'Neill
Commissioner, New York Police Department
Headquarters, One Police Plaza
New York, NY 11201
Phone: (646) 610-5410
Civilian Complaint Review Board
40 Rector Street, 2nd floor,
New York, NY 10006
Hotline: (800) 341-2272
Fax: (212) 442-8839
Joseph Fox
Transit Bureau Chief of Police
130 Livingston Street, 3rd floor
Brooklyn, NY 11201
Phone: (718) 694-4040
Fax: (718) 694-5962
 

 

Other Contacts

Bus Stop Maintenance (including snow removal)
Phone: (718) 894-2828
For Customer Relations, MetroCard, and Travel Information
Phone: 511 or (718) 330-1234
Government Relations
Fax: (212) 878-7468
 

 

Send Policy Complaints

Can go to The MTA President or:
Veronique "Ronnie" Hakim
Chairperson, Metropolitan Transportation Authority
2 Broadway
New York, NY 10004
Phone: (212) 878-7200
Fax: (212) 878-7030
Governor Andrew Cuomo
State Capitol
Albany, NY 12224
Phone: (518) 474-8390
Fax: (518) 474-3767
NY State Senator John Flanagan
NYS Senate President
260 Middle Country Rd, Suite 102
Smithtown, NY 11787
Phone: (631) 361-2154
NY State Assemblyman Carl E. Heastie
Assembly Speaker
1446 East Gun Hill Rd
Bronx, NY 10469
Phone: (718) 654-6539
Mayor Bill de Blasio
City Hall
New York, NY 10007
Phone: 311
We strongly recommend that you also send complaints to your local state representatives. To locate the contact information for your representative you can use the following resources: http://www.mygovnyc.org or call 311
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