Complaints That Get Results? Compliments Too!

Have a complaint or compliment about the subways or buses? We can help — from letting you know the right official to contact to tips on writing effective letters! Here are three steps to registering your concerns.

Step One: Choose your complaint/compliment category from the selections below.
Step Two: Compose your complaint/compliment letter to that official.
Step Three: Send a copy of your letter to MTA NYC Transit President and to the Straphangers Campaign, 9 Murray Street, New York, NY 10007.

What is your complaint or compliment about?

Addresses for Complaints or Compliments

*As of June 2017*
All letters should go to the MTA President. A copy or separate letter should then go to the individual department that you are issuing your complaint about.
Darryl C. Irick (acting) President, MTA New York City Transit
2 Broadway
New York, NY 10004
Phone: (646) 252-5800
Fax: (646) 252-5815
 

 

Bus Service and Bus Drivers

Please include the number of the bus or the driver's badge number.
Stephen Vidal (acting)
Vice President / President
2 Broadway, #2015
New York, NY 10004
Phone: (646) 252-5872
Fax: (646) 252-5815
Bus Customer Relations
25 Jamaica Avenue, Room 1
Brooklyn, NY 11207
Phone: 511
John Higgin
Chief Maintenance Officer
750 Zerega Avenue
Bronx, NY 10473
 

 

Subway Service and Conditions

Please include subway car number if possible.
Wynton Habersham
Vice President, Subways
2 Broadway
New York, NY 10004
Phone: (646) 252-5860
 

 

Paratransit

Stephen Lopiano
Vice President, Paratransit Division, Department of Buses
3300 Northern Blvd, 8th floor
Long Island City, NY 11101
Phone: (718) 393-4040
Fax: (718) 393-4321
 

 

Police

Include badge number if possible.
James O'Neill
Commissioner, New York Police Department
Headquarters, One Police Plaza
New York, NY 11201
Phone: (646) 610-5410
Civilian Complaint Review Board
40 Rector Street, 2nd floor,
New York, NY 10006
Hotline: (800) 341-2272
Fax: (212) 442-8839
Joseph Fox
Transit Bureau Chief of Police
130 Livingston Street, 3rd floor
Brooklyn, NY 11201
Phone: (718) 694-4040
Fax: (718) 694-5962
 

 

Other Contacts

Bus Stop Maintenance (including snow removal)
Phone: (718) 894-2828
For Customer Relations, MetroCard, and Travel Information
Phone: 511 or (718) 330-1234
Government Relations
Fax: (212) 878-7468
 

 

Send Policy Complaints

Can go to The MTA President or:
Veronique "Ronnie" Hakim
Chairperson, Metropolitan Transportation Authority
2 Broadway
New York, NY 10004
Phone: (212) 878-7200
Fax: (212) 878-7030
Governor Andrew Cuomo
State Capitol
Albany, NY 12224
Phone: (518) 474-8390
Fax: (518) 474-3767
NY State Senator John Flanagan
NYS Senate President
260 Middle Country Rd, Suite 102
Smithtown, NY 11787
Phone: (631) 361-2154
NY State Assemblyman Carl E. Heastie
Assembly Speaker
1446 East Gun Hill Rd
Bronx, NY 10469
Phone: (718) 654-6539
Mayor Bill de Blasio
City Hall
New York, NY 10007
Phone: 311
We strongly recommend that you also send complaints to your local state representatives. To locate the contact information for your representative you can use the following resources: http://www.mygovnyc.org or call 311
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Manhattan’s 14th Street bus named city’s slowest; Bed Stuy-to-JFK line named least reliable, new study finds  (WPIX11, July 23, 2019)
Straphangers Campaign names annual Schleppie, Pokey awards for poor bus service  (Yahoo! News, July 23, 2019)
Manhattan’s M14A is officially the slowest bus route in NYC  (Curbed, July 23, 2019)
Pokey Awards: This Staten Island bus averages less than 8 mph  (Staten Island Advance, July 23, 2019)
Transit advocacy groups name M14A slowest bus in the city  (1010 Wins, July 23, 2019)
Transit Group Names M14A Bus Slowest In New York City  (CBS 880, July 23, 2019)
Reporte: autobuses de la MTA tan lentos como tortugas  (Telemundo 47, July 23, 2019)
2 Bronx bus route earn ‘Pokey & Schleppie’ awards for slow, unreliable service  (News 12 Bronx, July 23, 2019)
M14A Bus Wins “Pokey Award” For Slowest Route in New York City  (The Lo-Down, July 24, 2019)
Straphangers Campaign names annual Schleppie, Pokey awards for poor bus service  (ABC 7, July 23, 2019)
MTA's M14A bus named slowest in NYC, with average speed of 4.3 mph  (amNY, July 23, 2019)
lowest bus in NYC moves at 4.3 mph, earns “Pokey Award”  (New York Daily News, July 23, 2019)
NYC’s slowest bus goes only 4.2 mph, which is slower than a manatee  (New York Post, July 23, 2019)
Advocates Give M14A 'Pokey Award' for Being Slowest Bus in NYC  (NY1, July 23, 2019)
Keep on schleppin’ — Queens buses aren’t as bad as other boroughs  (Queens Daily Eagle, July 23, 2019)
Lawmakers call for exemptions from NYC’s controversial congestion pricing plan  (New York Post, July 6, 2019)
Electric Car Charging Stations Coming to Park Slope in Fall 2019  (Bklyner, June 21, 2019)