Complaints That Get Results? Compliments Too!

Have a complaint or compliment about the subways or buses? We can help — from letting you know the right official to contact to tips on writing effective letters! Here are three steps to registering your concerns.

Step One: Choose your complaint/compliment category from the selections below.
Step Two: Compose your complaint/compliment letter to that official.
Step Three: Send a copy of your letter to MTA NYC Transit President and to the Straphangers Campaign, 9 Murray Street, New York, NY 10007.

What is your complaint or compliment about?

Addresses for Complaints or Compliments

*As of June 2017*
All letters should go to the MTA President. A copy or separate letter should then go to the individual department that you are issuing your complaint about.
Darryl C. Irick (acting) President, MTA New York City Transit
2 Broadway
New York, NY 10004
Phone: (646) 252-5800
Fax: (646) 252-5815
 

 

Bus Service and Bus Drivers

Please include the number of the bus or the driver's badge number.
Stephen Vidal (acting)
Vice President / President
2 Broadway, #2015
New York, NY 10004
Phone: (646) 252-5872
Fax: (646) 252-5815
Bus Customer Relations
25 Jamaica Avenue, Room 1
Brooklyn, NY 11207
Phone: 511
John Higgin
Chief Maintenance Officer
750 Zerega Avenue
Bronx, NY 10473
 

 

Subway Service and Conditions

Please include subway car number if possible.
Wynton Habersham
Vice President, Subways
2 Broadway
New York, NY 10004
Phone: (646) 252-5860
 

 

Paratransit

Stephen Lopiano
Vice President, Paratransit Division, Department of Buses
3300 Northern Blvd, 8th floor
Long Island City, NY 11101
Phone: (718) 393-4040
Fax: (718) 393-4321
 

 

Police

Include badge number if possible.
James O'Neill
Commissioner, New York Police Department
Headquarters, One Police Plaza
New York, NY 11201
Phone: (646) 610-5410
Civilian Complaint Review Board
40 Rector Street, 2nd floor,
New York, NY 10006
Hotline: (800) 341-2272
Fax: (212) 442-8839
Joseph Fox
Transit Bureau Chief of Police
130 Livingston Street, 3rd floor
Brooklyn, NY 11201
Phone: (718) 694-4040
Fax: (718) 694-5962
 

 

Other Contacts

Bus Stop Maintenance (including snow removal)
Phone: (718) 894-2828
For Customer Relations, MetroCard, and Travel Information
Phone: 511 or (718) 330-1234
Government Relations
Fax: (212) 878-7468
 

 

Send Policy Complaints

Can go to The MTA President or:
Veronique "Ronnie" Hakim
Chairperson, Metropolitan Transportation Authority
2 Broadway
New York, NY 10004
Phone: (212) 878-7200
Fax: (212) 878-7030
Governor Andrew Cuomo
State Capitol
Albany, NY 12224
Phone: (518) 474-8390
Fax: (518) 474-3767
NY State Senator John Flanagan
NYS Senate President
260 Middle Country Rd, Suite 102
Smithtown, NY 11787
Phone: (631) 361-2154
NY State Assemblyman Carl E. Heastie
Assembly Speaker
1446 East Gun Hill Rd
Bronx, NY 10469
Phone: (718) 654-6539
Mayor Bill de Blasio
City Hall
New York, NY 10007
Phone: 311
We strongly recommend that you also send complaints to your local state representatives. To locate the contact information for your representative you can use the following resources: http://www.mygovnyc.org or call 311
In the News
Transit Advocates Launch #deBUSio Campaign, Call on Mayor to Improve Bus Service  (Queens Daily Eagle, November 2, 2018)
Bus advocates say #deBUSio too slow to improve bus rides  (New York Daily News, November 1, 2018)
On the Record: Jaqi Cohen, Straphangers Campaign  (Queens Ledger)
Is New York’s Subway System Actually Getting Better?  (Vice, October 3, 2018)
Diverse group of NYC activists press state to pass congestion pricing  (Curbed New York, October 2, 2018)
Fix the subway, already: activist groups  (New York Daily News, October 2, 2018)
23 new subway station managers will oversee safety, cleanliness  (amNY, September 25, 2018)
MTA Touts Progress in Fixing Subway but Victory Still Afar  (Wall Street Journal, September 24, 2018)
NYC subway had rush hour delays nearly every day in August  (Curbed New York, September 17, 2018)
Tour de Flushing Comes to Queens — No Yellow Jersey Required  (Queens Daily Eagle, August 15, 2018)
Progressive Pols & Southern Pols Remain At Odds Over Bus Improvements  (Kings County Politics, August 1, 2018)
Transit Advocates Push Mayor on Bus Reforms  (City Limits, August 1, 2018)
Transit advocates unveil new proposal to fix NYC’s bus crisis  (Curbed New York, July 31, 2018)
Frustrated commuters act out 'excruciatingly slow' bus speeds at City Hall  (Metro New York, July 31, 2018)
Advocates call for better bus service citywide  (Bronx News 12, July 31, 2018)
Bus Drivers and Riders Call on Mayor de Blasio to Build 60 More Miles of Bus Lanes  (Streetsblog, July 31, 2018)
NYC Bus Overhaul Needs Boost From De Blasio, Advocates Say  (New York City Patch, July 31, 2018)
Today’s subway meltdown highlights the MTA’s larger communications problem  (Curbed New York, July 30, 2018)
The slowest bus in the city wouldn’t even beat a manatee in a race  (Time Out New York, July 26, 2018)
Straphangers ‘honor’ four Queens bus lines  (Queens Chronicle, July 16, 2018)