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State of the Subways Report Card 2006END NOTES1 New York City Residents’ Perceptions of New York City Transit Service, 1999 Citywide Survey, prepared for MTA New York City Transit. 2 The measures are: frequency of scheduled service; how regularly trains arrive; delays due to car mechanical problems; chance to get a seat at peak period; car cleanliness; and in-car announcements. Regularity of service is the measure of gaps in service or bunching together of trains. 3 We derived the MetroCard Ratings with the help of independent transportation experts. Descriptions of the methodology can be found in Section II and Appendix I. The rating was developed in two steps. First, we decided how much weight to give each of the six measures of transit service. Then we placed each line on a scale that permits fair and consistent comparisons. Under a formula we derived, a line whose performance fell exactly at the average in this baseline would receive a MetroCard rating of $1.00 in this report. Any line at the 95th percentile of this range would receive a rating of $2.00, the current base fare. 4 We were unable to give an overall MetroCard Rating to the system’s three permanent shuttle lines—the Franklin Avenue Shuttle, the Rockaway Park Shuttle, and the Times Square Shuttle—because data is not available.
5. We did not issue a report in 2002. Because of the severe impact on the subways from the World Trade Center attack, ratings based on service at the end of 2001 would not have been appropriate. 6. We were unable to compare two of the six measures with past years: scheduled frequency of service and crowding. Changes in New York City Transit methodology prevented comparisons with past year’s service frequency. In general, this measure has stayed relatively static over the years. In addition, part of the period for crowding data was affected by the extensive route changes following the opening of the Manhattan Bridge to subway service in February 2004. 7. For some measures, small differences in rounding scores explain the first- and last-place rankings.
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