The rules need to be made clear by the MTA that only dogs for the disabled ie wheelchairs and blind are allowed on mass transit period. The driver should have just walked away from the woman and call for the police when she started getting 'violent'. I blame most of the incident on this lady. Still the Driver should have had more restrain.
As our friend Max aka 7 express has said earlier in other topics on passengers wanting to take 'pet' dogs or cats, "Let them take a cab.' Or being in safe, santized boxes or cages only.
In most cases if you can afford to own a dog/cat you can take a cab or if you have one your car. And this view comes from a dog/cat lover as well.

I see them more than ever ie small dogs or cats 'sneeke' onto subways and trains.
