Complaints That Get Results? Compliments Too!

Have a complaint or compliment about the subways or buses? We can help — from letting you know the right official to contact to tips on writing effective letters! Here are three steps to registering your concerns.

Step One: Choose your complaint/compliment category from the selections below.
Step Two: Compose your complaint/compliment letter to that official.
Step Three: Send a copy of your letter to MTA NYC Transit President and to the Straphangers Campaign, 9 Murray Street, New York, NY 10007.

What is your complaint or compliment about?

Addresses for Complaints or Compliments

*As of June 2017*
All letters should go to the MTA President. A copy or separate letter should then go to the individual department that you are issuing your complaint about.
Darryl C. Irick (acting) President, MTA New York City Transit
2 Broadway
New York, NY 10004
Phone: (646) 252-5800
Fax: (646) 252-5815
 

 

Bus Service and Bus Drivers

Please include the number of the bus or the driver's badge number.
Stephen Vidal (acting)
Vice President / President
2 Broadway, #2015
New York, NY 10004
Phone: (646) 252-5872
Fax: (646) 252-5815
Bus Customer Relations
25 Jamaica Avenue, Room 1
Brooklyn, NY 11207
Phone: 511
John Higgin
Chief Maintenance Officer
750 Zerega Avenue
Bronx, NY 10473
 

 

Subway Service and Conditions

Please include subway car number if possible.
Wynton Habersham
Vice President, Subways
2 Broadway
New York, NY 10004
Phone: (646) 252-5860
 

 

Paratransit

Stephen Lopiano
Vice President, Paratransit Division, Department of Buses
3300 Northern Blvd, 8th floor
Long Island City, NY 11101
Phone: (718) 393-4040
Fax: (718) 393-4321
 

 

Police

Include badge number if possible.
James O'Neill
Commissioner, New York Police Department
Headquarters, One Police Plaza
New York, NY 11201
Phone: (646) 610-5410
Civilian Complaint Review Board
40 Rector Street, 2nd floor,
New York, NY 10006
Hotline: (800) 341-2272
Fax: (212) 442-8839
Joseph Fox
Transit Bureau Chief of Police
130 Livingston Street, 3rd floor
Brooklyn, NY 11201
Phone: (718) 694-4040
Fax: (718) 694-5962
 

 

Other Contacts

Bus Stop Maintenance (including snow removal)
Phone: (718) 894-2828
For Customer Relations, MetroCard, and Travel Information
Phone: 511 or (718) 330-1234
Government Relations
Fax: (212) 878-7468
 

 

Send Policy Complaints

Can go to The MTA President or:
Veronique "Ronnie" Hakim
Chairperson, Metropolitan Transportation Authority
2 Broadway
New York, NY 10004
Phone: (212) 878-7200
Fax: (212) 878-7030
Governor Andrew Cuomo
State Capitol
Albany, NY 12224
Phone: (518) 474-8390
Fax: (518) 474-3767
NY State Senator John Flanagan
NYS Senate President
260 Middle Country Rd, Suite 102
Smithtown, NY 11787
Phone: (631) 361-2154
NY State Assemblyman Carl E. Heastie
Assembly Speaker
1446 East Gun Hill Rd
Bronx, NY 10469
Phone: (718) 654-6539
Mayor Bill de Blasio
City Hall
New York, NY 10007
Phone: 311
We strongly recommend that you also send complaints to your local state representatives. To locate the contact information for your representative you can use the following resources: http://www.mygovnyc.org or call 311
In the News
Informed Archives: The Straphangers Campaign and the NYC Subway System  (The New York Public Library Blog, August 29, 2017)
Transit advocates fume over 'Cuomo Tax' to fund nuke plants  (New York Post, August 26, 2017)
Assembly members call for bus service improvements  (Times-Ledger, August 25, 2017)
Pols to MTA: Don't forget the buses  (Queens Chronicle, August 24, 2017)
New York's Oldest Subway Cars, Beautiful Symbols of a Sad Decline  (The New Yorker, August 21, 2017)
Transit Advocates Say NYC's Missing Out on a "Quick Win" With Buses  (Next City, August 17, 2017)
Cuomo considering congestion pricing  (Queens Chronicle, August 17, 2017)
MTA, DOT efforts to improve bus service receive poor marks from advocates  (Curbed New York, August 15, 2017)
Advocacy groups rate MTA, DOT poorly in new quality report  (Bronx News 12, August 14, 2017)
Cuomo Takes Charge And Goes Down Into The Subway To Point At Problems  (Gothamist, August 10, 2017)
Elected officials to ride subways for 24 hours  (Amsterdam News, August 3, 2017)
NYC Lawmakers Embark On 24-Hour Riders Respond Transit Tour  (CBS Channel 2, August 3, 2017)
MTA boss rolls out more than $800M plan to revive degrading subway system that targets faulty signals, bad tracks  (Daily News, July 26, 2017)
MTA releases Joe Lhota's reorganization plan to fix subway  (AM New York, July 25, 2017)
MTA's fix for overcrowded subways - tear out the seats  (New York Post, July 25, 2017)
MTA unveils multibillion-dollar plan to save the subways  (NY 1, July 25, 2017)
$800 Million Subway Rescue Plan Adds Cars and Subtracts Seats  (The New York Times, July 25, 2017)
City releases its own subway turnaround plan ahead of MTA's  (AM New York, July 24, 2017)
MTA subway riders call for end to endless delays and dysfunction  (WABC Channel 7, July 24, 2017)
Homeless booted from subways so de Blasio could have 'clean' ride  (New York Post, July 23, 2017)